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1. Introduction

Voltix (“Voltix,” “we,” “us,” or “our”) operates the website https://www.volt-ix.net (the “Website”) and sells consumer-electronics products through a dropshipping business model.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you:

• Visit or use our Website;

• Create a customer account;

• Place or attempt to place an order;

• Subscribe to marketing communications;

• Contact our customer-service team; or

• Otherwise interact with Voltix.

This policy also explains the rights available to individuals under the European Union General Data Protection Regulation (“GDPR”) and other applicable privacy laws.

2. Data Controller

For purposes of the GDPR, Voltix is the data controller responsible for determining how and why your personal data is processed.

Business name: Voltix
Address: 11102 NW 83rd St, Miami, FL 33178, United States
Email: jrodriguez534@gmail.com
Telephone: +1 (786) 818-4576
Website: https://www.volt-ix.net

Questions or requests concerning this Privacy Policy or your personal data may be directed to the contact information above.

3. Personal Data We Collect

“Personal data” means information that identifies you or could reasonably be connected with you.

Depending on how you use our Website, we may collect the following categories of personal data.

Information you provide directly

• Full name;

• Email address;

• Telephone number;

• Billing and shipping addresses;

• Account username and password;

• Products ordered;

• Order number and purchase history;

• Customer-service communications;

• Product reviews or survey responses;

• Return, refund, or warranty information; and

• Marketing and communication preferences.

Payment and transaction information

When you make a purchase, payment information may be collected and processed by PayPal, a credit-card processor, Wix, a bank, or another payment provider.

Payment information may include:

• Name of the cardholder;

• Billing address;

• Payment method;

• Transaction amount;

• Payment status; and

• Limited card details, such as the card type and last four digits.

Voltix generally does not directly receive or store complete credit-card numbers or card security codes. These details are processed by the applicable payment provider.

Information collected automatically

When you visit the Website, we and our service providers may automatically collect:

• Internet Protocol address;

• Browser type and version;

• Device type and operating system;

• Device or online identifiers;

• Approximate geographic location;

• Referring website;

• Pages viewed and links selected;

• Shopping-cart activity;

• Date, time, and duration of visits;

• Website interaction and performance information; and

• Cookie, pixel, and similar tracking information.

Information received from third parties

We may receive personal data from:

• PayPal and other payment processors;

• Wix;

• Dropshipping suppliers and manufacturers;

• Shipping carriers and logistics providers;

• Fraud-prevention providers;

• Analytics and advertising providers;

• Social-media platforms; and

• Customer-service or communication providers.

4. Purposes and Legal Bases for Processing

Where the GDPR applies, we process personal data under one or more of the following legal bases.

Performance of a contract

We process personal data when necessary to enter into or perform a contract with you, including to:

• Process and fulfill orders;

• Accept and verify payments;

• Arrange shipping and delivery;

• Send order confirmations and delivery updates;

• Provide customer support;

• Process returns, refunds, and warranty requests; and

• Maintain your customer account.

If you do not provide information necessary to process an order, we may be unable to complete your purchase.

Legitimate interests

We may process personal data when necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. These interests include:

• Operating and improving the Website;

• Preventing fraud and unauthorized transactions;

• Protecting our Website, customers, and business;

• Understanding Website usage;

• Responding to customer inquiries;

• Maintaining business records;

• Establishing or defending legal claims; and

• Measuring the effectiveness of our services and marketing.

Consent

We may rely on your consent to:

• Place nonessential cookies;

• Send certain marketing communications;

• Use certain advertising or tracking technologies; or

• Process information for another purpose explained when consent is requested.

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing performed before consent was withdrawn.

Legal obligations

We may process personal data when necessary to:

• Maintain tax and accounting records;

• Respond to lawful government requests;

• Comply with court orders;

• Meet consumer-protection obligations;

• Prevent money laundering or fraud; or

• Comply with other legal and regulatory requirements.

5. Dropshipping Suppliers and Order Fulfillment

Voltix uses a dropshipping business model. Products may be stored, packaged, and shipped directly by third-party suppliers, manufacturers, distributors, warehouses, or fulfillment partners.

To fulfill your order, we may provide these parties with information such as:

• Your name;

• Shipping address;

• Telephone number;

• Email address;

• Products purchased;

• Order number; and

• Delivery instructions.

We disclose only the information reasonably necessary to process and deliver your order. Dropshipping suppliers may operate outside the United States or European Economic Area (“EEA”), and their processing may involve an international transfer of personal data.

6. Payment Processors

We use third-party payment providers to process transactions securely.

PayPal

If you select PayPal, PayPal receives and processes the information necessary to complete your transaction. PayPal may act as an independent data controller for the personal data it processes.

PayPal’s handling of personal data is governed by the PayPal Privacy Statement.

Credit-card processing

Credit-card payments may be processed by Wix, PayPal, an acquiring bank, or another payment provider enabled on the Website. These providers may process payment, billing, device, and fraud-prevention information under their own privacy policies.

Voltix does not control the independent privacy practices of payment providers. Customers should review the applicable provider’s privacy notice before completing a payment.

7. Wix Hosting and E-Commerce Services

Our Website is created and hosted through Wix. Wix may process Website visitor and customer data to provide:

• Website hosting;

• E-commerce functionality;

• Data storage;

• Website security;

• Customer-account features;

• Analytics;

• Communication services; and

• Other technical services.

Information may be stored through Wix’s databases and infrastructure. More information is available in the Wix Privacy Policy.

8. Other Third-Party Service Providers

We may disclose personal data to service providers that assist us with:

• Website hosting and maintenance;

• Dropshipping and order fulfillment;

• Product manufacturing or distribution;

• Payment processing;

• Shipping and delivery;

• Email and customer communications;

• Analytics;

• Advertising and marketing;

• Fraud prevention;

• Cybersecurity;

• Accounting, legal, and professional services; and

• General business operations.

These providers may process information on our behalf or, in some circumstances, act as independent data controllers. Where required by the GDPR, we use contracts requiring processors to protect personal data and process it only according to documented instructions.

We may also disclose personal data:

• When required by law, regulation, court order, or legal process;

• To protect the rights, safety, property, or security of Voltix or others;

• To investigate fraud, abuse, or security incidents; or

• In connection with a merger, acquisition, financing, restructuring, bankruptcy, or sale of all or part of our business.

9. Cookies and Similar Technologies

Our Website uses cookies and similar technologies, including pixels, tags, scripts, and local storage. Cookies may be placed by Voltix, Wix, or other service providers.

Essential cookies

These cookies are required for the Website to operate. They may support:

• Website security;

• Customer login sessions;

• Shopping-cart functionality;

• Checkout and payment processing;

• Fraud prevention; and

• Cookie-consent preferences.

Because these cookies are necessary to provide the Website, they generally cannot be disabled through our cookie-consent tool.

Functional cookies

Functional cookies remember choices such as account, language, location, or Website preferences.

Analytics cookies

Analytics cookies help us understand how visitors use the Website, which pages are popular, and whether errors occur. We use this information to improve Website performance and customer experience.

Advertising cookies

Advertising cookies and pixels may be used to measure campaigns, personalize advertising, and understand how visitors interact with advertisements on other websites or platforms.

Where required by law, nonessential cookies will not be placed until you provide consent. You can accept, reject, or adjust nonessential cookies through the cookie-consent tool on our Website.

You may also manage cookies through your browser. Disabling essential cookies may prevent parts of the Website from functioning properly.

10. Marketing Communications

With your consent or where otherwise permitted by law, we may send promotional emails about products, discounts, or store updates.

You can unsubscribe by:

• Selecting the unsubscribe link in a promotional email;

• Adjusting your account preferences; or

• Contacting us at jrodriguez534@gmail.com.

You may continue to receive non-promotional communications related to orders, payments, security, policy changes, or customer-service requests.

11. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy contractual, legal, accounting, tax, fraud-prevention, and reporting obligations.

Retention periods may include:

• Order and transaction records: Generally retained for up to seven years, or longer when required by tax, accounting, or other laws;

• Customer accounts: Retained while the account remains active and for a reasonable period afterward;

• Customer-service communications: Retained for as long as needed to address the request and maintain appropriate business records;

• Marketing information: Retained until consent is withdrawn or you unsubscribe, subject to maintaining a limited suppression record to honor the request;

• Cookie and analytics information: Retained according to the applicable cookie or service-provider retention period; and

• Fraud and security records: Retained for as long as reasonably necessary to protect our customers and business.

When information is no longer required, we will delete, anonymize, or securely dispose of it unless continued retention is required by law or necessary to establish, exercise, or defend legal claims.

12. International Data Transfers

Voltix is located in the United States. Wix, PayPal, dropshipping suppliers, payment processors, shipping providers, and other service providers may process personal data in the United States and other countries outside the EEA.

These countries may have privacy laws that differ from those in your country and may not provide the same level of legal protection.

When the GDPR applies to an international transfer, we use an approved transfer mechanism where required, such as:

• A European Commission adequacy decision;

• European Commission Standard Contractual Clauses;

• Binding corporate rules;

• An applicable data-privacy framework;

• Your explicit consent, where legally permitted; or

• Another lawful transfer mechanism under the GDPR.

Where appropriate, we may also use supplementary contractual, technical, or organizational safeguards.

You may contact us at jrodriguez534@gmail.com to request additional information about the safeguards used for applicable international transfers.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal data against:

• Unauthorized access;

• Unlawful processing;

• Accidental loss;

• Destruction;

• Alteration; and

• Unauthorized disclosure.

These measures may include access restrictions, secure payment processing, encryption in transit, account controls, and service-provider safeguards.

However, no internet transmission or storage system is completely secure. We cannot guarantee absolute security. You are responsible for protecting your account credentials and notifying us promptly if you suspect unauthorized account activity.

14. Your Rights Under the GDPR

If the GDPR applies to the processing of your personal data, you may have the following rights.

Right to be informed

You have the right to receive clear information about how your personal data is collected and used.

Right of access

You may request confirmation of whether we process your personal data and obtain a copy of that data.

Right to rectification

You may request correction of inaccurate personal data and completion of incomplete information.

Right to erasure

You may request deletion of your personal data in certain circumstances. This right does not apply when retention is required by law or necessary for legal claims or other permitted purposes.

Right to restrict processing

You may request that we temporarily or permanently limit certain processing activities in circumstances provided by law.

Right to data portability

For certain information processed by automated means based on consent or a contract, you may request a structured, commonly used, machine-readable copy or ask that it be transferred to another controller where technically feasible.

Right to object

You may object to processing based on legitimate interests. We will stop that processing unless we demonstrate compelling legitimate grounds or require the information for legal claims.

You have the right to object to the use of your personal data for direct marketing.

Right to withdraw consent

When processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing that lawfully occurred before withdrawal.

Rights concerning automated decisions

You may have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects.

Voltix does not currently make decisions about customers based solely on automated processing that produces legal or similarly significant effects.

Right to lodge a complaint

You have the right to lodge a complaint with a data-protection supervisory authority, particularly in the EEA country where you reside, work, or believe a GDPR violation occurred.

A directory of EU and EEA supervisory authorities is available through the European Data Protection Board.

You may contact us first so we have an opportunity to address your concern, but you are not required to contact us before submitting a complaint.

15. Exercising Your Privacy Rights

To exercise your GDPR or other privacy rights, contact:

Email: jrodriguez534@gmail.com
Telephone: +1 (786) 818-4576
Mail: Voltix, 11102 NW 83rd St, Miami, FL 33178, United States

Please describe the right you wish to exercise and provide enough information for us to locate the relevant records.

We may request reasonable information to verify your identity. We will respond without undue delay and generally within one month as required by the GDPR. The response period may be extended by up to two additional months for complex or numerous requests. If an extension is necessary, we will inform you and explain the reason.

Privacy requests are generally processed without charge. We may charge a reasonable fee or refuse a request when permitted by law if it is manifestly unfounded or excessive.

16. Children’s Privacy

The Website is intended for a general audience and is not directed to children under 13 years old. We do not knowingly collect personal data from children under 13.

Where GDPR consent requirements apply, individuals under the applicable age of digital consent should not provide personal data without authorization from a parent or legal guardian.

If you believe a child has provided personal data without appropriate authorization, contact us at jrodriguez534@gmail.com. We will take reasonable steps to investigate and delete the information when required.

17. Third-Party Links

Our Website may contain links to websites, applications, or services operated by third parties. Voltix does not control and is not responsible for their privacy, security, content, or business practices.

We recommend reviewing each third party’s privacy policy before providing personal data.

18. Sale of Personal Data

Voltix does not sell personal data for monetary compensation.

However, certain advertising or analytics technologies may be legally classified as a “sale,” “sharing,” or use for targeted advertising under some U.S. state privacy laws, even when money is not exchanged.

Where applicable, you may opt out using our cookie-preference tool or by contacting us at jrodriguez534@gmail.com.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, service providers, legal obligations, or privacy practices.

When changes are made, we will update the “Last Updated” date at the beginning of this policy. If required by law, we will provide additional notice or obtain consent before material changes take effect.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

For questions, complaints, or requests concerning this Privacy Policy or your personal data, contact:

Voltix
Address: 11102 NW 83rd St, Miami, FL 33178, United States
Email: jrodriguez534@gmail.com
Telephone: +1 (786) 818-4576
Website: https://www.volt-ix.net

Where the GDPR applies, we process personal data under one or more of the following legal bases.

Performance of a contract

We process personal data when necessary to enter into or perform a contract with you, including to:

• Process and fulfill orders;

• Accept and verify payments;

• Arrange shipping and delivery;

• Send order confirmations and delivery updates;

• Provide customer support;

• Process returns, refunds, and warranty requests; and

• Maintain your customer account.

If you do not provide information necessary to process an order, we may be unable to complete your purchase.

Legitimate interests

We may process personal data when necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. These interests include:

• Operating and improving the Website;

• Preventing fraud and unauthorized transactions;

• Protecting our Website, customers, and business;

• Understanding Website usage;

• Responding to customer inquiries;

• Maintaining business records;

• Establishing or defending legal claims; and

• Measuring the effectiveness of our services and marketing.

Consent

We may rely on your consent to:

• Place nonessential cookies;

• Send certain marketing communications;

• Use certain advertising or tracking technologies; or

• Process information for another purpose explained when consent is requested.

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing performed before consent was withdrawn.

Legal obligations

We may process personal data when necessary to:

• Maintain tax and accounting records;

• Respond to lawful government requests;

• Comply with court orders;

• Meet consumer-protection obligations;

• Prevent money laundering or fraud; or

• Comply with other legal and regulatory requirements.

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