top of page

Refund Policy

1. Overview

Thank you for shopping with Voltix. This Refund and Return Policy explains when customers may return products, request refunds, report damaged or defective items, and cancel orders placed through https://www.volt-ix.net.

Because Voltix uses a dropshipping business model, products may be shipped and returned through different suppliers or fulfillment facilities. Customers must contact Voltix and receive return instructions before sending back a product.

2. Return Period

Customers may request a return within 30 calendar days after the product is delivered.

To qualify for a return, the product must generally:

  • Be in its original condition;

  • Include its original packaging, accessories, manuals, cables, and parts;

  • Include proof of purchase or a valid Voltix order number;

  • Have an unaltered serial number, if applicable; and

  • Be free from damage caused by misuse, neglect, accidents, improper installation, or unauthorized repairs.

Open or used non-defective electronics will be reviewed individually. Approval is not guaranteed if the product cannot be resold.

3. How to Request a Return

To request a return, contact Voltix:

Email: jrodriguez534@gmail.com
Telephone: +1 (786) 818-4576

Include:

  • Your full name;

  • Order number;

  • Product being returned;

  • Reason for the return; and

  • Photographs or video if the product is damaged, defective, incomplete, or incorrect.

If the return is approved, we will provide the correct return address and instructions. Approved products should generally be shipped within 14 calendar days after authorization.

Do not return a product to our Miami business address, the address printed on the original package, or a supplier without authorization. Unauthorized returns may be refused, delayed, or lost.

4. Change-of-Mind Returns

If you changed your mind, ordered the wrong product, or no longer want the item:

  • You are responsible for return-shipping costs;

  • Separately charged original or expedited shipping fees are nonrefundable;

  • The product must be returned in resalable condition; and

  • Opened or used products may be refused if they cannot reasonably be resold.

We recommend using trackable and insured return shipping. Voltix is not responsible for returns lost or damaged while being shipped by the customer.

5. Damaged, Defective, or Incorrect Products

Inspect your order promptly after delivery. Contact us as soon as possible—preferably within seven calendar days—if a product arrives:

  • Damaged;

  • Defective;

  • Missing parts;

  • Different from what was ordered; or

  • In a materially different condition from its description.

We may request photographs, video, packaging images, shipping-label images, serial numbers, or reasonable troubleshooting information.

After reviewing the claim, we may provide:

  • A replacement;

  • Replacement parts;

  • A prepaid return label;

  • A repair, where appropriate;

  • A partial refund accepted by the customer; or

  • A full refund.

Voltix will cover reasonable return-shipping costs for verified damaged, defective, or incorrect products when a return is required.

Keep the product and all packaging until the claim is resolved.

6. Nonreturnable Products

Unless required by law or the product arrived damaged, defective, or incorrect, the following are generally nonreturnable:

  • Gift cards and store credits;

  • Downloadable software or activated license keys;

  • Customized or personalized products;

  • Products clearly marked “Final Sale” before purchase;

  • Personal-care or hygiene-related electronics that have been opened or used;

  • Products with missing or altered serial numbers;

  • Products damaged through misuse, neglect, accidents, liquid exposure, improper installation, or unauthorized repairs;

  • Products missing significant parts or accessories; and

  • Products returned outside the 30-day return period.

This section does not limit any consumer rights that cannot legally be waived.

7. Return Inspection

Returned products will be inspected after arriving at the authorized return facility.

A refund may be denied or reduced where permitted by law if:

  • A different product is returned;

  • The serial number does not match the order;

  • Parts or accessories are missing;

  • The product was damaged by the customer;

  • The product shows excessive use; or

  • The return does not meet this policy’s requirements.

If a return is denied, we will explain the reason. The customer may be responsible for shipping an ineligible product back to them.

8. Refund Processing

When an eligible return is received and approved after inspection, the refund will be issued to the original payment method.

Voltix generally processes approved refunds within five to ten business days after inspection. PayPal, credit-card issuers, and banks may need additional time to post the refund.

Unless required by law:

  • Original shipping charges are nonrefundable for change-of-mind returns;

  • Return-shipping costs paid by the customer are nonrefundable; and

  • Discounts, promotional codes, and rewards have no separate cash value.

9. Exchanges and Replacements

Direct exchanges are not guaranteed because products are supplied by third-party dropshipping suppliers.

If a replacement is approved but the same product is unavailable, we may offer:

  • A comparable replacement with your approval;

  • Store credit with your approval; or

  • A refund to the original payment method.

Voltix will not substitute a materially different product without the customer’s permission.

10. Order Cancellations

Contact us immediately if you need to cancel an order.

We will attempt to cancel it, but cancellation is not guaranteed after the order has entered processing, been submitted to a supplier, or shipped.

If an order has already shipped, you may need to receive it and request a return. Applicable return-shipping costs may apply.

A successfully canceled order will be refunded to the original payment method.

11. Shipping Delays and Unavailable Products

Voltix intends to ship orders within the timeframe displayed on the Website or provided in the order confirmation.

If we cannot ship within the promised timeframe—or within 30 days if no timeframe was stated—we will provide notice as required by applicable law. Customers may be offered the choice to:

  • Agree to a revised shipping date; or

  • Cancel the affected order for a full and prompt refund.

If we cannot fulfill an order and do not obtain consent to an applicable delay, we will cancel the unshipped order and issue the required refund.

12. Lost or Missing Deliveries

If tracking does not show delivery and the package appears lost, contact us so we can investigate with the supplier and shipping carrier.

If tracking shows delivery but the package cannot be found:

  1. Verify the shipping address;

  2. Check the delivery location;

  3. Ask household members, neighbors, or building staff;

  4. Allow up to two business days for an early delivery scan; and

  5. Contact the carrier and Voltix.

Voltix is not automatically responsible for theft occurring after confirmed delivery to the correct address. However, we will review the circumstances and assist with a carrier investigation when reasonably possible.

13. Incorrect Addresses and Refused Packages

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if you notice an error. Address changes cannot be guaranteed once an order enters processing.

If a package is returned because of an incorrect address, incomplete address, refused delivery, or failure to collect it, the customer may be responsible for:

  • Original shipping charges;

  • Return-to-sender charges; and

  • Reshipping costs.

Any approved refund will be processed after the returned product is received and inspected.

14. Manufacturer Warranties

Some products may be covered by a separate manufacturer or supplier warranty. Warranty coverage and procedures vary by product and are controlled by the warranty provider.

A manufacturer’s warranty does not replace consumer rights that cannot legally be waived.

15. Changes to This Policy

Voltix may update this policy to reflect changes in products, suppliers, business operations, or legal requirements.

The policy in effect when an order is placed will generally apply to that order unless applicable law requires otherwise.

16. Contact Us

For return requests, refund questions, or order problems, contact:

Voltix
Address: 11102 NW 83rd St, Miami, FL 33178, United States
Email: jrodriguez534@gmail.com
Telephone: +1 (786) 818-4576
Website: https://www.volt-ix.net

bottom of page