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Effective Date: July 31, 2026
 

1. Introduction

This Shipping Policy explains how Voltix (“Voltix,” “we,” “us,” or “our”) processes and ships orders placed through https://www.volt-ix.net (the “Website”).

Voltix operates using a dropshipping business model. Products may be stored, packaged, and shipped directly by third-party suppliers, manufacturers, warehouses, or fulfillment providers.

2. Shipping Locations

Voltix currently ships to eligible residential and business addresses within the United States.

We may be unable to deliver to:

• P.O. boxes;

• APO, FPO, or DPO addresses;

• U.S. territories;

• Freight-forwarding services;

• Hotels or temporary lodging;

• Certain remote locations; or

• Locations restricted by a supplier or carrier.

Availability is determined during checkout or after the order is reviewed. If we cannot ship to the address provided, we will contact you and cancel the affected order for a refund.

3. Order Processing

Orders are generally processed within 2–5 business days after payment is successfully authorized.

Business days are Monday through Friday, excluding federal holidays.

Processing may include:

• Payment authorization;

• Fraud and security screening;

• Address verification;

• Supplier confirmation;

• Inventory verification;

• Product preparation; and

• Transfer to the shipping carrier.

Processing time is separate from delivery time. Orders placed on weekends or holidays generally begin processing on the next business day.

High-demand periods, supplier delays, or security reviews may increase processing time.

4. Estimated Delivery Time

After processing, standard delivery generally takes approximately 7–20 business days.

Some products may arrive sooner, while others may require additional time because of:

• Supplier location;

• Product availability;

• Carrier capacity;

• Weather;

• Holidays;

• Transportation disruptions;

• Remote delivery locations;

• Customs or import processing;

• Public emergencies; or

• Events outside our reasonable control.

Delivery dates are estimates unless expressly identified as guaranteed. A delivery estimate is not a guarantee that a product will arrive on a specific date.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Shipping costs may depend on:

• Product size or weight;

• Delivery address;

• Supplier location;

• Selected shipping method;

• Number of packages; and

• Promotional shipping offers.

Any free-shipping offer applies only under the conditions displayed with that promotion. Additional fees may apply to special, expedited, oversized, or remote-area deliveries.

6. Split Shipments

Products may be supplied by different dropshipping partners. As a result:

• One order may arrive in multiple packages;

• Packages may arrive on different dates;

• Each package may have a separate tracking number;

• Packaging may display a supplier or logistics provider’s information; and

• Products may be shipped by different carriers.

You will not be charged additional standard shipping fees solely because we divide an order into multiple shipments.

7. Order Tracking

When tracking information becomes available, it may be sent to the email address provided during checkout or displayed in your customer account.

Tracking information may take 2–5 business days to update after a label is created. A “label created” status does not necessarily mean the carrier has physically received the package.

If tracking has not updated for an extended period, contact us at jrodriguez534@gmail.com.

8. Accurate Shipping Information

Customers are responsible for providing a complete and accurate:

• Recipient name;

• Street address;

• Apartment, suite, or unit number;

• City, state, and ZIP code;

• Email address; and

• Telephone number.

Review your information carefully before placing an order.

Voltix is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

9. Address Changes

Contact us immediately if you need to change your shipping address.

We will attempt to update it, but changes are not guaranteed after an order has:

• Entered processing;

• Been submitted to a supplier;

• Received a shipping label; or

• Been transferred to a carrier.

For security reasons, we may require verification before approving an address change.

If an address cannot be changed, the customer may need to receive the order at the original address or follow the return process after delivery.

10. Undeliverable and Returned Packages

A package may be returned to the sender because of:

• An incorrect or incomplete address;

• An unavailable recipient;

• Refused delivery;

• Failure to collect the package;

• Carrier access restrictions; or

• Repeated unsuccessful delivery attempts.

If a package is returned, contact us to discuss reshipment or a refund.

Where permitted by law, customers may be responsible for:

• Original shipping charges;

• Return-to-sender charges; and

• Reshipping costs.

Any eligible refund will generally be processed after the returned product is received and inspected.

11. Shipping Delays

We make reasonable efforts to provide accurate shipping estimates. However, delays may occur because of circumstances outside our direct control.

If we cannot ship within the timeframe promised—or within 30 days when no shipment timeframe was clearly stated—we will provide notice as required by applicable law.

You may be offered the choice to:

• Accept a revised shipping date; or

• Cancel the delayed order and receive a full and prompt refund.

If we cannot fulfill the order and do not receive any legally required consent to a delay, we will cancel the affected order and issue a refund.

12. Lost Packages

If tracking does not show delivery and the package appears lost, contact us at jrodriguez534@gmail.com.

We may:

• Contact the supplier or carrier;

• Open a missing-package investigation;

• Request confirmation of the shipping address;

• Request additional documentation; or

• Ask the customer to cooperate with the carrier’s claim process.

Depending on the investigation’s outcome, we may provide a replacement or refund.

Carrier investigations may require additional processing time.

13. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

1. Confirm that the shipping address is correct;

2. Check around the delivery location;

3. Check mailrooms, parcel lockers, side doors, and secure areas;

4. Ask household members, neighbors, or building staff;

5. Allow up to two business days for a premature delivery scan; and

6. Contact the shipping carrier and Voltix.

Voltix is not automatically responsible for theft after confirmed delivery to the correct address. However, we will review the circumstances and provide reasonable assistance with the carrier investigation.

We may request identification, a written statement, or other documentation before approving a replacement or refund.

14. Damaged Packages or Products

Inspect your package promptly after delivery.

If the package or product arrives damaged, contact us as soon as possible and preferably within seven calendar days after delivery.

Include:

• Your order number;

• A description of the damage;

• Photographs of the product;

• Photographs of the shipping package;

• A photograph of the shipping label; and

• Video showing the problem, if reasonably requested.

Keep the product, packaging, accessories, and shipping materials until the claim is resolved.

Verified damaged products will be handled according to our Refund and Return Policy.

15. Incorrect or Missing Products

If you receive the wrong product or your package is missing an item, contact us promptly.

Provide your order number and photographs of:

• The product received;

• All package contents;

• The packaging; and

• The shipping label.

After reviewing the claim, we may ship the correct or missing product, provide replacement parts, or issue an appropriate refund.

16. Customs and Import Processing

Some products may be shipped from suppliers located outside the United States and may pass through customs or import processing.

Customs processing may cause delays outside our direct control.

If a carrier requests an unexpected customs duty, import tax, or brokerage charge that was not disclosed during checkout, contact Voltix before making payment so we can review the charge.

17. Order Cancellations

Contact us immediately if you wish to cancel an order.

Cancellation is not guaranteed after an order enters processing, is submitted to a supplier, or ships.

If cancellation is successful, the refund will be issued to the original payment method.

If the order has already shipped, you may need to wait for delivery and request a return under our Refund and Return Policy. Applicable return-shipping costs may apply.

18. Risk of Loss

Responsibility for a shipment will be determined according to applicable law.

Nothing in this Shipping Policy eliminates or limits consumer rights that cannot legally be waived.

19. Related Policies

This Shipping Policy should be read together with our:

• Terms and Conditions;

• Refund and Return Policy;

• Privacy Policy; and

• Cookies Policy.

If this Shipping Policy conflicts with the Refund and Return Policy regarding an approved return or refund, the Refund and Return Policy will control unless applicable law requires otherwise.

20. Changes to This Policy

We may update this Shipping Policy to reflect changes in:

• Suppliers;

• Carriers;

• Delivery areas;

• Shipping prices;

• Processing times;

• Business operations; or

• Legal requirements.

Changes will be posted on the Website with an updated “Last Updated” date.

The Shipping Policy in effect when an order is placed will generally apply to that order unless applicable law requires otherwise.

21. Contact Us

For shipping questions or delivery assistance, contact:

Voltix
Address: 11102 NW 83rd St, Miami, FL 33178, United States
Email: jrodriguez534@gmail.com
Telephone: +1 (786) 818-4576
Website: https://www.volt-ix.net